This message means your response to the question asked did not match information on record. You can re-establish your internet connection and try again or, for questions about your application, please contact our Helpline at 1-800-621-FEMA (3362). If you have speech disability or hearing loss and use TTY, call 1-800-427-5593 directly. If you use 711 or Video Relay Service (VRS) call 1-800-621-0243 If you continue to experience difficulty accessing your application online, please contact the FEMA Technical Assistance line at 1-800-745-0243 for questions regarding online access issues only.
Error message when setting up an online account
Last Updated: 08/28/2019