Frequently Asked Questions

Many FEMA publications are available in our library. If you cannot find the information you are looking for, there are three ways to get FEMA publications.  You can call the toll-free number at 1-800-480-2520 or You can write to: FEMA P.O. Box 2012, Jessup, MD 20794-2012 -or-  FEMA Distribution Center P.O. Box 430 Buckeystown, MD 21717  You may also fax your request to 240-699-0525 Requesting publications through e-mail is not allowed at this time and FEMA is unable to send material outside the United States.  

For those who wish to help, cash donations offer voluntary agencies the most flexibility in obtaining the most-needed resources and pumps money into the local economy to help businesses recover.  National Voluntary Organizations Active in Disaster (National VOAD) members including voluntary, non-profit and faith-based organizations also are working closely with the affected states and communities to assist with supporting with temporary roofing for disaster survivors.

This message means your response to the question asked did not match information on record.  You can re-establish your internet connection and try again or, for questions about your application, please contact our Helpline at 1-800-621-FEMA (3362).  If you have speech disability or hearing loss and use TTY, call 1-800-427-5593 directly. If you use 711 or Video Relay Service (VRS) call 1-800-621-0243 If you continue to experience difficulty accessing your application online, please contact the FEMA Technical Assistance line at 1-800-745-0243 for questions regarding online access issues only. 

In order to be considered for reimbursement for generator purchased after federally declared disaster, there must be an existing medical condition which requires you to have medical equipment/appliance for medical purposes. In addition to the eligibility requirements for the Individuals and Households program, the following criteria will apply to generators: Generator is purchased or rented to power medically-required appliance or piece of equipment Generator is purchased or rented on or after the Governor's Declaration of State of Emergency up to the end of the incident period or the date power is restored to the applicant's home, whichever occurs first Applicants will need to send FEMA: copy of the proof-of-purchase or rental receipts for the generator Proof that the appliance or equipment is required for medical purposes (e.g. letter from physician on letterhead that the applicant/occupant has medical need for the appliance or equipment). You may fax your documents to 1-800-827-8112, upload to your online account,  or physically mail correspondence to: FEMA Individuals Households Program National Processing Service Center P.O. Box 10055 Hyattsville, MD 20782-8055 Please write your name ast four digits of your social security number disaster number and registration number on all pages of your correspondence and keep copy for your records.

Please, visit the National Oceanic and Atmospheric Administration  NOAA  web site or your local news station for weather related incidents.

Unfortunately, the National CERT Program does not have the resources to support your initiative.  Most federal funding for which state and local CERT programs could be eligible goes through the states.  We recommend you contact your state?s CERT Program Point-of-Contact or Citizen Corps Point-of-Contact, if there isn?t CERT contact, who can provide information about federal funding to your state. Find general information about applying for federal grants, by visiting the Grants page.  

You do not need to tape drains or faucet openings. However, you should seal around water pipes coming through the wall into the room. This can be done in advance with caulk or other appropriate material to eliminate any air leaks.

If the plume passed over your house there is potential for contamination, especially to fabrics, carpets, and other materials, although it is unlikely to pose significant threat. Local officials will advise you if your house is safe and what actions to take after chemical emergency.

No.  If you have already registered you do not need to register again.  Completing multiple registrations may actually delay processing and receipt of assistance.  All completed registrations will be processed as they are received into the system.  On Disaster Assistance.gov you should be able to access your account 24 hours after registration.  If you have technical difficulties accessing your account online contact FEMA's Technical Help Desk at 1-800-745-0243; they are available 24 hours day seven days week.  Incomplete applications occur when critical information, such as your social security number or contact number, is missing.  Once all critical information is entered into our system, the application should be complete and then you should be able to access your online account within 24 hours. 

Unspent funds can be sent to: FEMA P.O. Box 530217 Atlanta, Georgia 30350-0217 The organization name and the grant number should appear on the check.