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Frequently Asked Questions

  • The total course hours for IS 317 are 7.5 hours However, please note that participants do not get CEUs for completing the course.

  • Yes.  Citizen Corps Guide for Local Officials Explains the primary objectives of local Citizen Corps Council are and show how Citizen Corps Council can benefit the whole community by bringing together all stakeholders to increase individual and community participation in preparedness: Guide for Local Officials (28-page PDF, 377 Kb)  The Citizen Corps Volunteer Liability Guide  Provides an overview of liability concerns and suggests approaches to address these concerns: Volunteer Liability Guide (100-page PDF, 1.6 Mb)  

  • Remove all clothing and other items in contact with the body. Cut contaminated clothing off that needs to be removed over the head to avoid contact with eyes, nose and mouth. If possible, put contaminated items in plastic bag and seal. Wash hands thoroughly with soap and water. Remove contacts or glasses. Put glasses in pan of household bleach to decontaminate. Flush eyes with lots of water. Gently wash face and hair with soap and water and thoroughly rinse with water. Decontaminate area of the body likely to have been contaminated. Blot (do not swab or scrape) with cloth soaked in soapy water and rinse with clear water. Change into uncontaminated clothes. Listen to local authorities for specific instructions. If possible, proceed to medical facility for screening.

  • DHS recommends using plastic sheeting with thickness of to mil (0.004 in 0.006.) or greater. For reference, commercially available sheeting is typically sold at 0.7, 1, 1.2, 1.5, 2, 2.5, 3, 4, 6, and 10 mil.

  • After you register for assistance with FEMA, you will receive copy of your registration in the mail please review it for accuracy. If you do not have insurance to cover your disaster related damages, an inspection is required to process your application. For complete information about the inspection process, please see What is the inspection process ?.  If you have insurance, please file claim as soon as possible and send FEMA your settlement or denial letter. If you have been referred for disaster loan from the U.S. Small Business Administration (SBA), SBA may also contact you and schedule an appointment to review your disaster-related losses. You also need to complete the Declaration and Release Form verifying that member of the household is citizen, non-citizen national or qualified non-citizen of the United States. This can be returned to the inspector or sent to FEMA  

  • Send letter explaining why you need this information, and if you also need to change the Primary Contact information. Please be aware changing the Primary Contact on one grant will cause the Primary Contact to be changed on all other department grants submitted under the same user ID. The letter must be on fire department letterhead and signed by the Fire Chief of the department. To expedite this change you can fax copy of the letter to Annette Robinson at 1-866-274-0942. After faxing the letter to Annette Robinson, please mail the original letter to: DHS/FEMA/Grant Programs Directorate Assistance to Firefighters Grant Program Annette Robinson Room 5026 Tech World Bldg South Tower 5th Floor 500 Street, SW Washington, DC 20472 The following information must be included in the letter: Grant number Previous primary contact person's name Explanation of why access to the grant is needed New contact person's name New contact person's mother's maiden name New contact person's date of birth New contact person's e-mail address Two phone numbers for the new contact person A mailed letter may take two weeks to process. However, soon after faxing the letter to Annette Robinson, you will receive an e-mail from Pinky Sheets telling you she has updated the system and placed your name on the grant as the main contact person. You will also receive an automated e-mail from EOPS@dhs .govwith your user ID and temporary password. If you do not receive this automated e-mail from EOPS@dhs.gov  within two days of faxing your request and receiving the e-mail from Ms. Sheets, you should look in your junk mail file. The electronic e-mails are sometimes filtered and sent directly to junk mail. If you are still unable to get new user ID and password, go onto the Web site and choose e-grant application You will get an application sign-in screen. Click on forgot password, answer the two security questions and submit your request. The screen should indicate that you successfully submitted your request and temporary password is being e-mailed to you. Go into your e-mail and retrieve the user ID and temporary password. Again, if the message is not there, look in the junk mail file. If it is not in your junk mail file then your e-mail address is not compatible with the DHS system. You will have to set up new e-mail account. You may want to use the free e-mail accounts such as Yahoo, Hotmail, etc. When you click on submit and get an error message indicating you gave incorrect information, you need to call Annette Robinson (202) 786-9626. Please note: This information can only be changed by authorized personnel.

  • Acceptable forms of documentation for the current and prior map information include: Letter of Map Amendment (LOMA) Letter of Map Revision (LOMR) Letter of Determination Review (LODR) copy of flood map marked to show the location and flood zone of the building signed and dated letter from local community official indicating the address, flood zone, map panel and map effective date An Elevation Certificate (EC), indicating the address and flood zone of the building, that is signed and dated by surveyor, engineer, architect, or local community official flood zone determination certification that guarantees the accuracy of the information. Don't see your question? Go to the NFIP?s Answers to Questions  

  • If coverage is reinstated during the two years following the most recent map revision, or within two years of January 1, 2011, for maps revised between October 1, 2008 and December 31, 2010, the policy may be reinstated as PRP.   Don't see your question? Go to the NFIP?s Answers to Questions .

  • A PFT employee obtains full career tenure after three years of continuous service in eligible jobs.  Employees with full career status may leave Federal service and, if desired, reapply for Federal employment as if the Federal government still employed them.

  • Proceed to our ISP course list  and select your course from the list. Review course materials by choosing any one of the options in the "Take This Course" box on the right-hand side of the page. Submit your final exam online. Click the "take final exam" link at the end of the course materials or return to the ISP Course list (link above), select your course and click on the "Take Final Exam" link in the box on the right. You will be enrolled in the course when you submit your final exam answers online. You will receive an email confirmation at the email address provided on your final exam submission within 1-2 business days for the course. If you passed the course, this email will contain link to your certificate. You will also receive an email notice if you failed your exam. Please be sure to add our email address, Independent.Study@fema.dhs.gov to your contacts/allowed senders list to ensure that our email is not interpreted as SPAM.

Last Updated: 06/08/2023

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